September 2020 - manager update

Dear Relatives and Friends

We do currently remain sign and symptom free, however, as per government advice we will be closed to all visitors as from tomorrow Tuesday 15th September. This is to reduce the risk of our residents and staff catching the Coronavirus.

Please feel free to contact the home for any updates or information.

 We hope this will not be for long and will inform you when the home is open again.

 I appreciate your understanding and support.

 Kind Regards


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August 2020 - manager update

Dear Relatives and friends

I hope you are all keeping well.

I am happy to say that all of our residents and staff remain sign and symptom free. The new government guidelines have asked us to commence regular COVID testing which we are going to commence as from next week. Our residents will be tested on a monthly basis and our staff on a weekly basis. We will of course inform you if any of your relatives test positive.

The government have also advised that we drop down to one visitor per resident and it be the same person for every visit. I have thought long and hard about this and feel that our visits currently remain in the garden and conservatory and as such we are reducing the risk. Due to the uncertainty that in the future we may have a second wave and we may need to lock down and stop visits completely I have decided that visits will remain the same at present. My Directors are in agreement with this. If there are any changes I will inform you.

Our GP continues with visits by Facetime however the Podiatrist and hairdresser are now visiting the home. 

We are all working together to keep our residents entertained and have introduced some new activities such as 'meals from around the world day' and 'decade day' where by we have a quiz, games, food and staff dress up from a past decade to prompt reminiscence. We continue our usual activities of Arts & Crafts, board games, flower arranging, music etc. Our Instagram name is @russettings_care_home please follow us as we often post activity photo's from residents who have consented.

Thank you for your continued support.    

Kind Regards


Nikki Pile

Registered Home Manager

Russettings Care Home

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June 2020 - Manager update

Dear Relatives and Friends

Hi, I hope you are all keeping well.

Life at Russettings is much the same, we celebrated VE Day with an indoor street party where we enjoyed an old fashioned sing song and buffet which included Cucumber sandwiches, cocktail sausages, bread pudding and scones with jam and cream. Most of our residents attended.

Many of our residents have not been seen by a Podiatrist since February so I have agreed for our new one to visit. She has and will wear full PPE during treatments. 

At present CQC are not visiting care homes for inspections so they are conducting 'Emergency Support' meetings using Zoom. The call is not an inspection there is no rating or report, information from calls don't get published. It is a supportive conversation where we talk about how our service is doing and covers the following topics:

  • Safe Care and treatment
  • Staffing arrangements
  • Protection from abuse
  • Assurance processes, monitoring, and risk management. 

They mostly focus on how prepared we are and how we are managing our service during this pandemic. I had my Zoom meeting yesterday and it went very well. Our CQC inspector said that she did not have any concerns.  

Last week we tested all of our residents apart from one who had already had a recent test and our staff for COVID-19. I am happy to report that all results for residents and staff have come back as Negative.

I appreciate that many of you have not seen your loved ones for many weeks so I have agreed with my Directors to arrange social distance visiting. This will commence from Friday 19th June. As it is still not safe to have many visitors at once visits will be by appointment only for the following times  -  10.30 to 12midday, 1430 - 1630 or 1830-1930. Please telephone either Vanessa Gardner Cook, Hollie or myself to arrange an appointment. On arrival please ring the front door and a member of staff will walk you around the back to one of our vacant rooms where your relative will be waiting. I would prefer you to sit out side of the patio door however we will have to see how this works in practice especially with our residents who are living with a Dementia. If this doesn't work well or it is raining we shall use the conservatory.  

Thank you for your continued support and your donations of sweets and treats for our hardworking staff.

Kindest Regards


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